FAQ

When will I receive my order?
All of our products are handmade therefore please allow 2-5 business days for us to process and ship your order. Please note during holiday seasons, we suggest to place your order as early a possible to avoid shipping delays.
For custom and personalized orders, please allow an additional 2-7 business days. 

We are not responsible for any shipping delays caused by weather or shipping carriers. Please note after we ship, any circumstances are out of our control. If you have any issues or concerns, feel free to reach out to us! 

I placed my order but would like to add more items! 
If you haven't received a shipping confirmation from us, then you can add additional items onto your order. Please email or DM us on instagram (@the_happyfloof) with your order # and name and we'd gladly assist you. 

Can I use more than one promo code?
You can only use one promo code at a time.


How is everything made? 
Our bandanas are sewn by us, the apparel is printed by us and leashes are hand made and hand dyed by us! We take pride in the fact that we make everything ourselves. We always use the highest quality of materials and we wouldn't sell anything that we would not use on our own animals and that's something we strongly abide by. Our products have been tested before we launch the products for sale. 


I need my order quick! 
If you need your order as soon as possible, we recommend that you choose the express shipping option. We advise to reach out to us first via email info@thehappyfloof.com or send us a message on Instagram. We will try our best to accommodate you and your order. 


I haven't received my order yet. 
All orders come with shipping tracking. If you have any issues with tracking your order, please reach out to us and we'd gladly assist you. 

Do you offer returns?
Unfortunately, we currently do not accept returns. We make every item to order, please make sure to check our Size Guide before purchasing.

However, on the rare occasion that you receive an item that is damaged, please email us at info@thehappyfloof.com


Do you accept exchanges? 

We currently do not offer exchanges. 

Bandanas 
Bandanas are machine washable or hand wash with cold water and a little bit of detergent. Hang to dry or throw in dryer on low setting. 


Apparel/Clothing
Our apparel are machine washable, please wash inside out. DO NOT directly iron on design, please use steam option instead. If you need to iron please place a towel/cloth between the garment and the iron OR iron from reverse side. 

Leashes
Our leashes are made with 100% cotton rope. Please hand wash with a little bit of clothing detergent and hang to dry in a sunny area for quick drying. Please make sure your detergent does not have bleach in it, our leashes are hand dyed therefore any detergent with bleach will cause the color to change or fade. 

Where are you located? 
We are based in New York City! We currently do not have a storefront, our products can only be purchased online from our direct website or from pop up markets that we occasionally participate in.We hope for a storefront in the future :) 

To find us at a pop up market, please follow us on instagram! 

 

Are you accepting models/brand ambassadors?
If you're interested in becoming a model/brand rep, please reach out to use via email or instagram. 

If you purchase items from us, please tag us @the_happyfloof and use our hashtag #TheHappyFloof. We may feature you on our website or social media!


Do you do giveaways or promotions?
We do! In fact, we love it! Follow our Instagram @the_happyfloof to be updated on our upcoming promotions and giveaways.


I won a giveaway, how do I claim my prize?
If you won one of our giveaways, please DM us on Instagram or email us! Please note, giveaway winners have 24 hours to claim their prize. After 24 hours, we will do a re-draw.